How long is the standard order and shipping process and what does it involve?
The standard time from the day we receive your order to the moment it leaves our premises is approximately 4 weeks. We will keep you updated throughout the process with expected dispatch dates and let you know when your goods are being dispatched. We do appreciate that some orders can be of an urgent nature - please let us know if your order is urgent and we will work with you to meet your delivery needs.

What is the simplest way to request a quote and does it mean that I am under any obligation to purchase?
There are several easy ways in which you can request a quote from Aviamax, a division of indEx Enclosures Limited. If you see a product that you are interested in on one of the product pages, then simply click add to enquiry, fill out a few simple details and we will be in touch as soon as possible. If you are unsure of what you need or would rather discuss your options in further detail, then just click on Contact Us and get in touch either by phone, e-mail or fax. You are under no obligation to make a purchase and all quotations are completely free of charge.

What information do I need to give in order to receive both an accurate quote and product?
As we want to make sure we can provide you with both the most accurate and cost effective quote possible there are a few details that you need to provide us with when requesting a quote or product. The first is the useable inner dimensions of your freezer and freezer shelves. This means the width, depth and height of the inside space which can actually be used for storage. If your freezer has a probe or thermometer built in then please bear that in mind when measuring.
The second piece of information we would require are the dimensions and a brief description of the items you wish to store.

Can you provide advice and solutions on the best sizes and styles of racking for my freezer?
If you are unsure of the best way to store your goods, then we can help. Our twenty years of industry experience means we are experts at utilising your freezer or cold room space. We can provide you with options for you to choose from or, if you just let us know the relevant dimensions of your freezer or vessel and what you would like to store, then we can suggest the most suitable product style for you.

What are the advantages of polypropylene dividers?
Our polypropylene dividers are a good way to optimise the number of tubes you can store in a given space. They are available in division sizes ranging from 10.5mm upwards and can be configured to suit the size of the tubes that you need to store. They work well for example when the cap of your tube is larger than the body of your tube – you can have dividers that hold the body of the tube snugly whilst leaving room for the cap.
They are available in a range of colours which can help to identify sample batches.
They are fully removable and reconfigurable and so give you flexibility if you want to store different tubes in the future.

What standards are the products manufactured to?
All of our products are manufactured to the highest ISO 9001:2000 standards. Nothing leaves our premises without being fully quality checked first.

Are you environmentally friendly?
We are continually looking at ways to improve our environmental footprint.
We use recyclable and biodegradable packaging and we keep paper waste to a minimum by using e-mail to communicate with our customers and suppliers. We have undertaken a full independent review of our energy consumption and implemented recommendations. We operate a cycle to work scheme to encourage colleagues to cycle to work rather than drive.

Is there a minimum quantity that I have to order or a minimum charge ?
There are no minimum or maximum order quantities or charges.

Will my information been passed onto any 3rd parties?
All information that you give us is completely confidential. We will never pass on any of your personal details, or details about your products to any third parties.

What countries do you distribute to?
Our products are distributed all over the globe and our network of distributors is growing. If you are interested in becoming a distributor please contact us.

What is your returns policy?
We have a very low rate of returns but detailed information about returns is set out in our terms and conditions policy.
If there is a minor issue with the product or if you would like to make an adjustment then we will do our best to resolve the issue. If you are ordering a large quantity and would like to see a sample first, then let us know and we can discuss arranging this.